1. General provisions relating to the pricing structure and the nature of the services provided by canada.e-visa.org
The purpose of this document is to set out in a detailed and exhaustive manner the conditions applicable to the pricing of the services offered by canada.e-visa.org, a private platform for assistance in applying for an Electronic Travel Authorisation (eTA) for entry into Canada by air.
It is imperative to stress, unequivocally, that canada.e-visa.org is an entity totally independent of the Canadian government authorities. Under no circumstances does the use of canada.e-visa.org services confer any administrative advantage, speed up application processing, or guarantee acceptance by Canadian Immigration. All decisions relating to eTA applications fall exclusively within the jurisdiction of the Canadian authorities, without any possible intervention or influence by our service.
Furthermore, it should be noted that anyone intending to apply for an eTA may submit their application directly and free of charge via the official Canadian government website, without using the assistance services provided by canada.e-visa.org. The use of our service is a deliberate choice by the user to benefit from administrative and technical assistance in submitting their application.
Our role is strictly limited to facilitating the application process, by providing administrative support, a thorough check of the information entered, electronic submission to the relevant authorities and a dedicated customer service for any further assistance. Consequently, the price charged by canada.e-visa.org reflects exclusively the services provided in the context of this assistance and should not be interpreted as a cost imposed by the Canadian authorities.
2. Detailed breakdown and legal nature of the fees charged
The fees charged by canada.e-visa.org for processing eTA applications break down as follows:
| Fee Category | Amount in Canadian Dollars (CAD) | Purpose of Fee and Justification |
|---|---|---|
| eTA Processing Fee | $110 CAD | Fees related to the management of the application, including verification, error correction |
| Government fees | $7 CAD | Technical fees covering operating costs, secure hosting and infrastructure required to manage transactions and track applications |
| Electronic platform access fees | $2 CAD | Technical fees covering operating costs, Technical fees covering operating costs, secure hosting and the infrastructure required to manage transactions and track applications |
| Total due | $119 CAD | Fully transparent lump sum, with no hidden charges or unforeseen additional costs |
The above fees are denominated in Canadian Dollars (CAD$) to ensure full consistency with the applicable regulations and the nature of the government fees charged by the Canadian authorities. However, in order to ensure better readability for applicants from different currency zones, a conversion into local currency (USD, EUR, GBP) is automatically offered prior to settlement.
This conversion is based on the average official market exchange rate, as established daily by the financial institutions of reference, without the application of any mark-up or additional conversion fees by canada.e-visa.org.
3. Methods of payment and issue of accounting documents
Payment of the fee is a prerequisite for submission of the eTA application. In the absence of payment, no service can be provided and no application will be forwarded to the Canadian authorities.
Accepted payment methods and transaction security
Payment is accepted exclusively by bank card, through secure infrastructures set up by several approved payment service providers (PSP), guaranteeing compliance with international standards for the processing of financial transactions.
The following cards are supported:
- Visa;
- Mastercard.
Issuance of a transaction receipt and accounting obligations
As soon as the payment has been validated, an electronic receipt is systematically issued and sent by e-mail to the applicant as proof of the transaction carried out. This document includes:
- The total amount paid and details of the various tariff items;
- Any taxes applied in accordance with the regulations in force;
- The legal and administrative references of canada.e-visa.org, enabling any subsequent correspondence.
This receipt serves as proof of payment and must be kept by the applicant for any subsequent request.
4. Strict conditions of non-refundability and framework of exceptions
It is expressly stipulated that the fees charged for processing eTA applications are non-refundable, due to the immaterial and immediately executable nature of the service provided. **However, as an exception and only in the event of an error attributable to canada.e-visa.org in the transmission of data to the Canadian authorities, we undertake to proceed with a new submission at no additional cost, provided that this error is reported before the final decision of the immigration authorities.
No refund will be given in the following cases:
- Refusal of the eTA by the Canadian authorities, for whatever reason;
- Data entry error made by the applicant when filling in the form (e.g. incorrect information, wrong passport number);
- Multiple submissions made by the same user resulting in a duplicate application.
5. Follow-up and receipt of the eTA
Approval notification
When the eTA is approved, the applicant receives an e-mail notification directly sent by the Canadian government from the following official address:
- client-update-mise-a-jour@cic.gc.ca
Online follow-up
The applicant can check the status of his/her application at any time via the official Canadian government portal:
- https://eta.onlineservices-servicesenligne.apps.cic.gc.ca/eta/applicationQuery
6. Contact and assistance
For any questions relating to the fees applied, payment methods or the follow-up of an application, our customer service can be contacted at the following address: canada@e-visa.org